Telephone system
3CX is a fully featured, next generation telephone system… and much more! It has been developed for modern businesses needing future-proofed communications
3CX Features & Benefits
● Mobility - stay connected with the mobile app
● Remote - WFH with mobile or desktop app
● Instant visibility of colleague availability
● Easily expand services to match your needs
● High call quality
● Customisable call handling
● Voicemail sent to your Inbox & transcribed too
● Call recording
● Video and voice conference functionality
● Website chat integration
● Microsoft Teams integration
● Reports and analytics on all calls 3CX has been selected by leading companies worldwide to meet their Unified Communications and telephony requirements. Many international businesses have leveraged 3CX to lower their telephony costs and increase their staff productivity and customer service.
3CX - Ultimate phone system for your business
Provides an enterprise grade phone system with all the bells and whistles that were previously only available for larger businesses. It is scalable to any size of business by using an app which works on any type of device. E.g. the app can work on mobile phones, laptops, computers and even compatible desk phones. 3CX is an app based system that offers you a full and complete enterprise grade telephone system which you can operate from anywhere in the world. We supply the hardware of your choice:- Mobile phones, computers, laptops or traditional desk phones too, and we will supply the app and make everything work to your liking
3CX Mobile App
Once signed into the app (on your chosen device), you can change your status, e.g. set status to 'do not disturb', so that no calls will come into you. See who is available - On the app you can see a list of your team so know who is available, in meetings, onsite, at lunch or on a call.
● The 3CX Mobile app links your mobile directly to your 3CX system.
● Gives you access to everything you can do with your desk phone and much more.
● Works on Wi-Fi or 4G data - anywhere in the world!
● Receive & transfer calls to another extension or to a mobile phone
● See presence of your colleagues - log in and out of queues
● Create conference calls
● Voicemail - view each individual voicemail message and play as required
● View the status of all other extensions on the system (just like a receptionist console)
● Links with all your existing phone contacts
● Built in and secure messaging from within the app
Desktop computer or browser app
Handle calls, check colleagues’ status, answer messages and make video calls, all from your browser. With the 3CX Clients you can do all of this and more. Simple for workers to use in or out of office and easy to manage, greatly reducing admin headaches. Integrate with your CRM and know who’s calling before picking up. Effortlessly launch calls to numbers that are displayed on web pages and CRM systems directly from the window you are working in, such as Microsoft 365!
● Complete telephony functionality
● Multiple devices per extension (PC, traditional phone, smartphone)
● Integrated chat functionality
● Configure phones
● Make and receive calls
● See voicemails
● Switchboard see call information
● See who is available to talk to and who isn’t
● Recordings – listen to all calls
● Adjust all phone settings
● As you can see, Computer Clinic uses 3CX too! Ensuring you get top level support!
Having the desktop app integrated as a part of your day to day workflow instead of ‘just using a phone’ can be a productivity game changer. The desktop app mimics the look, feel, and functionality of the mobile app so it will feel very familiar. Using a work computer is a great option where staff have their own personal mobile phones which they don't want to use for work calls
Benefits & Features of the 3CX Backend
This is an example picture of the current backend of 3CX and it is both simple to operate and use, but extremely customisable to whatever business needs are required.
● Access a fully-featured call centre through system login for personalized configuration.
● Create an auto attendant: “Press #1 for accounts, #2 for Sales…” and more.
● Customize call flow and hunting groups for precise phone ringing sequences.
● Configure voicemail settings for email delivery.
● Define business hours to route calls automatically to voicemail outside those times.
● Generate comprehensive call reports, detailing call statistics, voicemail usage, and app sign-in times
What do you need to make 3CX work?
Below is a short list of things you will need to make 3CX work for you.
Landline Phone Number:
● Utilize an existing or acquire a new landline phone number.
● Option to have multiple numbers as needed.
3CX App License:
● Annual purchase of 3CX app licenses, tailored to your business needs.
● Free installation on an unlimited number of devices (smartphones / PC’s / Mac’s).
NZ Calling Plan:
● Choose from various plans with included minutes, pay-as-you-go options, or opt for an unlimited plan.
Certified 3CX Partner Support:
● We are a certified 3CX Bronze Partner, and have partnered with UFone who are a Platinum Partner
● Assistance provided to ensure the right plan and license for your business.
All-NZ Providers:
● Exclusive use of NZ providers for landline and 3CX services.
● No issues, no lag, excellent quality, and local support.
Remote Manageability:
● Highly remote manageable for efficient support.
● Assistance with queries, changes, reducing labor costs for your convenience
How does it work?
The 3CX server is hosted by our partner - UFone, we work with them to configure it to your business communication needs
Then to make and receive calls, simply install the 3CX app on:
● Any modern smartphone (with anything business critical, we recommend having up-to-date & fast mobile phones)
● Traditional desk phone or cordless phone (this is actually called a VoIP phone, but looks exactly the same as a normal phone. However, instead of plugging into a telephone line, it plugs into the local networking infrastructure. Headsets can be connected to these too. These Desk phones need to be fully compatible with 3CX to work.
● Any modern computer or laptop (it works using the computer’s mic and speakers, or you can connect a wired or Bluetooth headset).
On Your Website There is even a live chat plugin for your website where, via your app, you can chat (via text or call or both) with people visiting the website. We would work with your website developer to enable this functionality.
Microsoft 365 Integration
3CX supports full integration with Microsoft 365, including:
● SSO (Single Sign On) - Enable single sign-on for 3CX using Microsoft credentials, eliminating forgotten passwords and enhancing user login experience.
● Integrate Teams and 3CX: Establish Teams Direct Routing to facilitate easy calling between Teams users and the 3CX platform.
● Unified contact management: Sync all Microsoft 365 contacts, both personal and company-wide, to your 3CX phone book for easy access in one centralized location.
Partnership
Computer Clinic uses UFone’s infrastructure to host our 3CX solutions. They are in the top 3 providers in the country for 3CX. We leverage our relationship with Ufone to ensure that your business has 99.95% uptime & excellent support regardless of the situation. Check them out at https://ufone.co.nz/
Interested?
If you are interested in progressing further with a 3CX estimate solution from Computer Clinic - the first step is to send through your current telephony services invoicing so we can have an in depth understanding of how you and your business currently operates. t : 03 390 9192 e: hello@computerclinic.nz