Customer Service Requests Forms

Leaving User

Please fill out the below form with details about the leaving staff member. This form will be directly sent to our system so we can schedule the work.

Company Name

Requested By

Leaving Staff Member Name

First Name

Last Name

End Date / Date of Change

When does the user finish working for the company / when do you want the changes made (include a time if relevant)?

Delete the Email Account

Yes

Reset the Email Password

Yes

M365 Licensing

What would you like to happen with the license that was assigned to the leaving user. If you are unsure we are more than happy to assist with what options would work for you and the situation.

Further Action Required with E-Mail account?

Eg Forward E-Mail to a different staff member, close & delete the Email account, backup and delete the Email, etc

Laptop/PC

Eg Does the IT equipment need to be cleaned up in preparation for a different staff member. Does it need to be decommissioned?

Yes

Notes

More details about the leaving user. E.g. is someone taking over their account or license?