Computer Clinic provide both ad-hoc support and managed, proactive IT support to meet a particular level of service. To reflect our high calibre team (where we only employ experienced, senior and seasoned professionals), our hourly rate is $170 + gst per hour. Our hourly rate is the same for both onsite and remote assistance.

REMOTE ASSISTANCE / OFFSITE WORK CHARGING SCHEME

If a job takes 5 minutes or less, we simply don’t charge you so please feel free to call for those quick questions or bounce anything off us - it’s not a problem.

Anything over 5 minutes, we then charge for the actual time that the entire job takes. Unlike many other companies, there is NO minimum charge for remote assistance, and we do not round up to the nearest 15 minutes.

ONSITE ASSISTANCE / COMING TO YOU, CHARGING SCHEME

We do not charge separately for travel time and vehicle costs. Instead, we cover all this off by having a minimum 1-hour charge to come onsite. E.g. if we are with you for 45 minutes, then we charge 1 hour which makes coming onsite feasible for us. We believe this keeps everything easy and simple. Anything above 1 hour means we are back to the normal charging scheme where you pay for the actual time we are there. E.g. We are onsite with you for 1 hour 10 minutes means you will be charged 1 hour 10 minutes. After saying all of this, if we are quickly popping in for a few minutes (planned or unplanned), then we are flexible and use sensible discretion and may charge less.

AD-HOC SUPPORT vs SERVICE LEVEL AGREEMENT

Ad-hoc support is provided ‘as and when needed’ on a ‘first come, first served basis’ If you require a specific service level and guarantees then please contact us to discuss further here